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FAQ
FAQ

1. Q: What kinds of products do you offer?
A: SINCO MACHINERY provides parts are mainly related to your plant machine. It ranges from the crusher spare parts, construction machinery parts, conveyor and screen spare parts, beneficial equipment spare parts, grinding mill spare parts, machining spare parts and other customized spare parts.

2. Q: What kind of materials you are familiar with?
A: We are familiar with carbon steel, alloy steel, standard wearing plate, high material steel, high chrome steel, casting iron, and bronze. We have begun to research ceramic insert material technology.


3. Q: What information do we need to provide to you in order to confirm our parts order?
A: We work with technical drawings for any non-standard products. If the order is for standard parts, you only have to provide us with the part number so we may define the parts of the order.

5. Q: May we visit the factory?
A: We all welcome you to visit our factory at your convenient time. Our factory located in Jinhua City, Zhejiang Province, which is 2 hours from Shanghai to Jinhua by fast train. We can pick you up in the train station.


6. Q: If your product has inferior quality or quality problem after we use them what happens next?
A: First of all, you have to provide us photos of the problem part and also provide photos of the machine so we can see how the part was installed and gather other necessary information to define the root cause of the problem. If it is indeed a quality problem of the product itself, we would offer compensation to you and also figure out solutions to avoid this quality problem in the future. If the problem is caused by clients, we only provide the technical suggestions to our client to avoid same problems.

7. Q: Except for your products, do you offer some other services or new business opportunities?
A: Yes, we provide lots of service to customers. SINCO MACHINERY has lots of new ideas for working with you and keeping your business moving forward.

If you did not see the question you are having, please email us info@scfei.com for further assistance.

0086-18758837438